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ESRI NEA Technical Support Unit offers on-going maintenance services for ESRI products through its Maintenance Contracts Agreements. During the maintenance period, our technical support team makes sure that ESRI GIS software is running at utmost efficiency.
During the maintenance period, our clients benefit from technical services which include the following:
· Deliver, install, and configure ESRI software.
· Deliver and install software upgrades and service packs.
· Make preventive maintenance visits.
· Answer customers' operational questions for ESRI software usage.
· Solve software problems, provide guidance, and work-arounds for problems with no straight solutions.
Enroll in Maintenance Program
ESRI NEA installation specialists prepare the clients' sites with ESRI latest GIS products bought by the clients, whether the installation process requires special technical skills or not. In case of Hardware keys problems, the installation team performs tests on the clients' defected keys and makes sure of their functionality. Damaged hardware keys are sent back to ESRI for replacement.
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