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Our Technical Support is designed to meet the customers’ needs in answering technical issues and keeping their applications running efficiently. The technical support team members are dedicated to providing timely, expert assistance in critical situations faced by the customers when dealing with ESRI GIS software.
Any technical problems faced by the customers, can be managed with the support of our well trained engineers, who identify the root cause, then provide customers with the optimum solution. Furthermore, technical assistance can be provided through telephone calls, e-mails and, if required, technical visits are made.
ESRI NEA installation specialists prepare the clients' sites with ESRI latest GIS products bought by the clients, whether the installation process requires special technical skills or not. In case of Hardware keys problems, the installation team performs tests on the clients' defected keys and makes sure of their functionality. Damaged hardware keys are sent back to ESRI for replacement.
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